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Message to our Customers and Channel Partners

The safety, health and well-being of our people, their families and our business partners are top priorities. We hope you, your family members and colleagues around the world remain safe and well.  

We have been proactive regarding the safety and well-being of our people and business partners, while also implementing action plans to ensure productivity and customer support.

As a company, we are driven by our core values, one being to think about our customers at all times. With the ever-changing environment surrounding the COVID-19 pandemic, we want to provide you a broad update on our business operations and what we are doing to manage service and delivery to our valued customers and stakeholders across the globe.

At this time, all SPX FLOW manufacturing locations worldwide are open and operational. We continue to work every day to meet our commitments and deliver quality, reliable products that are essential to your success. We are committed to working with you during any unexpected challenges the onset of coronavirus may be causing.

As it relates to on-site customer support, while each country is experiencing different levels of pandemic restrictions, SPX FLOW continues to support commissioning, installation, and field service in areas where travel is still permitted and to the extent that our employees, customers and partners remain safe. In regions where health and safety regulations are restricting travel and requiring social distancing, we have made technology enhancements to allow for additional virtual capabilities to keep our team members safe and connected to customers. 

In areas where government regulations are impacting our ability to physically be on-site with customers, we are working on alternative solutions. Similarly, should government regulations or other circumstances surrounding COVID-19 impact our ability to keep our facilities open or operational, we will notify affected customers promptly and work with them to try and find alternative solutions.

We are closely monitoring all developments around COVID-19 and have business continuity plans in place across the globe to help us navigate the challenges of a fluid and rapidly changing environment.

On behalf of the SPX FLOW team across the world, thank you for your business, trust and continued partnership.

 

VIEW MESSAGE FROM CEO MARC MICHAEL