Strategic alliance allows for faster response time
The Netherlands, April 29, 2024 - Johnson Pump, a renowned brand within SPX FLOW, joins forces with Pompentechniek West (PTW) to deliver rapid assistance to horticulture customers, offering response times as swift as 30 minutes and completing select repairs within a remarkable 24-hour window. Situated in the thriving horticultural hub of de Lier, The Netherlands, this market stands as a global epicenter for the cultivation and export of flowers, plants, fruits and vegetables. As the sole Authorized Service Provider for Johnson Pump and regional greenhouse supplier, PTW is committed to around-the-clock support to ensure customers stay up and running.
Johnson Pump is a key greenhouse pump provider, efficiently transferring heat from storage tanks to a manifold, that proportionately releases steam into greenhouses.
“PTW is our right arm when it comes to servicing customers that use Johnson Pump,” said Gerard Santema, SPX FLOW Global Sales Director of Johnson Pump Industry & Horticulture. “This streamlined approach enhances the customer experience when we can deliver the same day, respond 24/7 to reach not only this critical market but across Europe.”
How the Valued Partnership Works:
- Johnson Pump designs and manufacturers its pumps and spare parts, then PTW works to sustain the pumps over time for customers in the field.
- Annually, the center repairs approximately 750 pumps across the region. Thanks to PTW's efficiency, it is not uncommon for customers to see pump turnaround in as little as one day.
- The PTW Authorized Service center keeps all types of Johnson Pump casing on-hand, enabling swift and efficient service delivery.
- The two most used Johnson Pump solutions in the horticulture market are the CombiLine Bloc and CombiLine pump series.
- De Lier is a greenhouse hub due to its favorable climate, access to waterways and location. Many large greenhouse manufacturers can be found here needing greenhouse technologies.
Sjors de Bruijn, General Manager and Owner of PTW, emphasized the company’s commitment to providing unparalleled service, stating, "We always prioritize the best and quickest service for our customers, even during weekends or late-night emergencies. What truly sets us apart is our ability to rewind motors in-house, enabling us to assist customers with out-of-commission motors."
Horticulture is a €9.2-billion industry, prompting repair demand to double in recent years.
To learn more about Johnson Pump, visit: https://www.spxflow.com/johnson-pump
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About SPX FLOW, Inc.
Based in Charlotte, N.C., SPX FLOW, Inc. improves the world through innovative and sustainable solutions. The company's product offering is concentrated in process technologies that perform mixing, blending, fluid handling, separation, thermal heat transfer and other activities that are integral to processes performed across a wide variety of nutrition, health, and industrial markets. SPX FLOW has operations in more than 25 countries and sales in more than 140 countries. To learn more about SPX FLOW, please visit www.spxflow.com.
Media Contact:
Melissa Buscher, Chief Communications and Marketing Officer
Melissa.Buscher@spxflow.com
